BeigeLock Help

BEIGELOCK MALFUNCTION

TROUBLESHOOTING

Power Recovery

• Main power runs out of battery
  • Symptom:
    • Pressing the Power button does not turn on the Power LED, and no sound is heard from the buzzer.
  • Solution:
    1. Remove the Battery Cover.
    2. Connect a charger to the Main Battery using a Type-C cable.
• Real Time Clock runs out of battery (Timeless mode)
  • Symptom:
    • Power LED flashes slowly when the Power button is pressed.
  • Solution:
    1. Bypass the clock (Timeless Mode)
       • Visit the Timeless Mode to obtain a special QR code to bypass the real time clock module.
       • Press and hold the Power button until the Power LED lights up.
       • Hold the QR code in front of the reader while the Power LED is on.
       • The lock will open, the Power LED will turn off, and you will hear a confirmation tone.
    2. Replace the RTC battery
       • Remove the Real-Time Clock (RTC) cover.
       • Take the RTC module out.
       • Replace the RTC Battery.
    3. Reset the system
       • Use your phone’s browser to access the BeigeLock panel.
       • Tap the “QR Code for Reset” button.
       • Input the new passcode.
       • Enter the current date and time
       • Tap “Generate QR Code for Reset” (Make sure your browser allows pop-ups so the QR code can be displayed.)
       • Keep the cover open and press the Power button until the LED lights up.
       • While the Power LED is steady, scan the QR code with the reader.
         • Successful reset:- The LED will flash 5 times, and the new passcode will take effect.
         • Unsuccessful reset:- THe LED will turn off. Please check the QR code and try again.

CAUTION:
If the program detects a Real Time Clock failure, it will automatically switch to Timeless mode.
If no Real Time Clock failure is detected, the QR code for Timeless mode will not work.